Non-destructive entry first, always - and we re-key Schlage, Kwikset, and Baldwin locks on the spot while you watch
You get a price before we start. It does not change when we arrive. No surprises.
Training & Ongoing Support
Most people assume a locksmith franchise requires years of bench experience before you can open your doors. That assumption is wrong. Novak Lock & Security was built so someone with no trade background can launch a professional locksmith operation in roughly three months. The training system does not hand you a binder and wish you luck. It puts you through structured, hands-on instruction, then keeps a support line open for as long as you operate. You learn the trade, the pricing discipline, the documentation process, and the business mechanics. Then you open with a team behind you.
Initial Training
The program starts with the trade itself. You will spend your first weeks learning lock mechanics, key cutting, rekeying, deadbolt installation, and the full range of residential and commercial hardware you will encounter daily. Our instructors work from the same written curriculum across all ten Haven brands, and you train on the actual lock brands customers request: Schlage, Kwikset, Baldwin, Medeco, Mul-T-Lock, and Abloy. You will not learn theory alone. You will disassemble, reassemble, install, and troubleshoot until the movements become routine.
From there, training shifts to operations. This is where the Novak difference lives. You learn the pricing system: how dispatchers quote a firm price on the phone, how that price gets documented, and why technicians are not permitted to change it at the doorstep. You learn the documentation standard: every job leaves with a photo record showing what was found and what was done. You learn the software that runs scheduling, routing, and customer records. Then you learn hiring: how to recruit, background-check, and train technicians to the same standard you were trained to. Marketing comes next: local search, review generation, and the brand positioning that separates a written-price locksmith from the bait-and-switch operators who give this trade a bad name.
Launch Support
Opening week is not a solo exercise. The brand team helps you set up your service area, your local business listings, and your initial marketing campaigns before the first job is ever booked. We work with you on the launch plan: which neighborhoods to target first, how to handle the first wave of calls, and how to price those early jobs so they are profitable without discounting your way into a hole.
Your first service calls are the most important ones you will ever run. That is why a field coach stays close during the launch window, reviewing job records, walking through any tricky installs, and making sure the documentation procedure becomes second nature. The goal is not just to get through the first week. It is to build the habits that create a reputation worth having: written price before work starts, photo record when the work is finished, and a customer who knows exactly what they paid for. We would rather you run ten jobs correctly than fifty jobs carelessly.
Ongoing Support
- Field coaching and technical support: when a job presents something unusual, a senior locksmith is available to walk your technician through it by phone or video.
- Marketing and lead generation: ongoing support for local SEO, paid search, review management, and the customer communication that turns first-time callers into repeat clients.
- Vendor relationships and buying power: access to wholesale pricing on locks, keys, hardware, and van equipment negotiated across ten Haven brands.
- Technology and software updates: the scheduling, quoting, and documentation platform is maintained centrally, so you spend your time running jobs, not troubleshooting software.
- Hiring and technician development: support with recruiting, background-checking, and training your team so every technician on your truck upholds the same standard.
- National brand presence: the Haven Standard and the Novak name carry weight, and you benefit from brand-level campaigns that build trust before your first local ad ever runs.
You’re Never Alone
Franchise ownership should not feel like being set adrift. Call (331) 310-8471 to talk through the training timeline, the investment, and what the first year actually looks like. Or request the full information package below.
Written by Daniel Novak, Owner at Novak Lock & Security, serving customers since 2002.