Why Choose Novak Lock & Security

Why Homeowners Choose Novak Lock & Security for Locksmith

Since 2002, Novak Lock & Security has operated under one rule that changed how we do business: the price quoted on the phone is the price on the invoice. That single commitment, adopted from our founding year and now enforced across every location in our network, is why homeowners in New York City and across the country keep our number saved. Daniel Novak, who leads our organization, built the company around a straightforward belief: a locksmith should show up with a written scope, a firm price, and evidence of the work. We’ve delivered more than 60,000 locks, keys, and security systems with that standard, and every one of those jobs left behind a documented record.

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6 Reasons We’re a Top Locksmith Company

Experience That Predates Modern Smart Locks

We opened our doors in 2002, back when most residential locksmithing meant rekeying deadbolts and cutting brass keys. In the years since, we’ve watched lock hardware shift from purely mechanical to connected systems, and our technicians train on it all. That depth matters when you’re standing outside a New York City walk-up with a jammed mortise lock. You don’t want someone learning on your door.

A Reputation Built on Written Prices, Not Surprises

The locksmith trade has a well-documented problem with bait pricing: a low teaser rate over the phone, then a much larger invoice after the work is done. Our customers consistently tell us the reason they called is that we put the real number in writing before anyone touches a lock. We don’t advertise a “$19 service call” because that’s not what the job costs. The range you’re quoted is the range you pay, and we hand you that quote before work begins.

Licensing and Insurance Are Requirements, Not Selling Points

Every professional working under the Novak Lock & Security name is required to hold the license and insurance their state mandates. That’s a baseline, not a differentiator, but we state it plainly because too many homeowners don’t think to ask. When our technician arrives at your home in New York City, you can ask to see credentials. The answer should be yes, without hesitation.

Brand Expertise Across Schlage, Kwikset, and Medeco

Most homes have one of three brands on the front door: Schlage, Kwikset, or Medeco. Our technicians work with all three daily, which means we stock common pins, cylinders, and parts for each. That’s the practical difference between a quick rekey and a repair that drags into a second visit. Medeco in particular requires specialized training for its high-security cylinders, and our team carries that experience into every job that calls for it.

Transparent Pricing You Can See Before You Commit

Under The Haven Standard, every job starts with a written quote. Not a verbal estimate, not a range that shifts after the technician “sees what we’re working with.” A written price, in dollars, before work begins. If the scope changes, we put the new scope in writing too. No one works on your door until you’ve approved the number on the page.

Documented Work Backed by a Real Warranty

Every job we complete leaves with a written record: what we found, what we did, and what the final cost was. That documentation is your proof of the warranty we carry on our workmanship and the hardware we install. If something fails because of our installation, we return and make it right. You’ll have the paper trail to hold us to it.

Our Promise to You

Novak Lock & Security operates under a standard we call H.A.V.E.N. It’s not a slogan; it’s the operating procedure for every location in our network. Have it in writing: a flat price, a written scope, and a written warranty before anyone starts. Arrive on schedule: a real appointment window, a named technician, and a text when they’re on the way. Verified crews: licensed, insured, and background-checked, with the license number shown on the page. Evidence on every job: photos and documentation of what we actually found, not a vague description. No surprises: no door upsell, no scope creep, no “while we’re in here” add-ons. If we quote you $220 to rekey three locks, the invoice says $220. That’s the whole promise.

Frequently Asked Questions